Disciplinary action against 'dirty language' CTB telephone operator ... after Gossip Lanka exposure

Disciplinary action against 'dirty language' CTB telephone operator ... after Gossip Lanka exposure

Attention has been focused on by CTB chairman Mr. Ramal Siriwardena by now about the incident related to the telephone call received from the customer hotline of Colombo Central Bus halt reported by us yesterday (21). We are informed that disciplinary action has been launched against the said officer.

When a passenger had made inquiries about the time when Amparai buses were to depart and alternate methods when they could be reserved, the relevant officer had given the impression that he

was not interested in giving further information and had kept the receiver down and in the instance when having redialled the second time the caller was responded to in vulgar language, even disregarding basic respect due to a citizen contacting a State institution.

The manager of Central Bus station of Colombo Mr. H.G.C. Kithsiri said in this connection that he as well as other higher officers had heard this telephone dialogue and that by now the said officer Mr. M.G. Buddhadasa had been promptly removed from that post under orders of CTB chairman Mr. Ramal Siriwardena. He further exclaimed that the relevant officer was an aged government officer who was to retire in only just 5 months' time. He stated that a special disciplinary action has been launched by the security division of the establishment against this offender. The manager of the Central Bus stand office has tendered his apologies with the inconvenience caused in this connection and has pledged that in future, passengers would not be subjected to any inconvenience such as this. The telephone dialogue which culminated in obscene language causing much sensation is as follows